Target disappointed me

I love that store, or I should say I loved that store. I usually rave about it but today was not a good Target day. We went there for a specific item. We knew that it was going to be tough to find so I did some research online and sure enough the website said they had them in stock. We go to the department and asked "Skippy" about the item and he said, after giving us that blank stare while he was processing what we said, "No". So I asked if he could check the other stores and he said "They can do that for you at Customer Service". Ok...fine..Jerry's remake cracked me up though. As we were walking away he said something along the lines of "Yeah, wouldn't want to make you work". I chuckled. We arrive at the Customer Service counter and I ask if they could check the other stores for what we were looking for. "Sure." the girl says and then immediately calls over to the department we just left. No surprise, no one answered. GAH! So there was a nice young man (I can say that now that I'm in my 40's) who said he would just walk over and under his breath mentioned that they were lazy over there. Yay for empowerment! Before he could walk over some other voice came from the radio stating that there were no items in the district that "she" knew of. Not that anyone did a search for us at all. After deciding how to deal with the lack of customer service, we left. We took our business to Best Buy. I called them and they had the items in stock. The person who answered even offered to hold one but it was only going to take us a few minutes to get there. A much better experience with their Customer service.

I wanted to check the website again to make sure I wasn't going crazy. Yes, the item still says that they are available at the Target we went to. Maybe I'll start getting my Method products online and just do a little boycotting. Wouldn't be the first time this family boycotted a store for terrible customer service.

Comments

  1. dbm015jax7:24 PM, February 24, 2008

    Hey Gknee, like you this family regularly boycotts poor cust. svc.

    I've been following your blog awhile, best wishes on the interpreting career. I'm a second career teacher in training, now in JAX. About 2 generations ago I taught computer skills; some of my trainees were deaf/hearing impaired, so I took an intro sign language course and worked with interpreters. Haven't used it in forever.

    Thought you might be interested in the following blog, if you don't already know about it. I stumbled across it looking for clipart for thumbs-up, thumbs-down, and thumbs-sideways [havent yet found it].

    Here's the link
    http://aslpride.blogspot.com/2008/02/i-will-continue-respect-lou-fants.html

    And here's me:
    dbm015.jax@gmail.com

    ReplyDelete
  2. L*I*S*A8:25 AM, February 25, 2008

    I've heard that Target's return policy is among the worst in the biz. I don't shop there often, but when I do, I make certain I won't have to return any items!

    ReplyDelete

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