Service Department

Sure..they service your car. But the customer service isn't what it used to be. Let me explain. I took my car in this morning approximately at 11:20am because I had an Oil light coming on in my car. The woman there told me it would be a while and I would need to leave my car. Fine..I'll catch the courtesy van and head home. Tick tock..tick tock..finally at 4pm I decided to call about my car because I know that the courtesy vans stop running at 5pm. They had just looked at my car. Not finished..but just now got done with the diagnostic. So after going around and around what was wrong she told me that the earliest my car could be ready for me was 9am tomorrow morning. WHAT?!? Why couldn't she have told me this at 11:20am?! So at the mercy of the "Service Department" I'm car less until I get a call tomorrow. Which after discussing things further with them, won't be until hopefully around 1 or 2pm tomorrow. UGH! I can't wait to get the customer service survey for this.

Anyone know a good mechanic in Jax? I'm done taking it to the dealership. This is twice I have been treated poorly.

Comments

  1. L*I*S*A1:15 PM, March 06, 2007

    Can you try a different dealership? Grrrr....that would make me mad, too.

    ReplyDelete

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