Fraud

GRRR..

I'm going to a conference in June in Orlando so I called the hotel and booked my room. Typical with reservations you need to leave a credit card to guarantee the room. So I give my number to the human reservationist and get my confirmation. Because I am a little OCD I check our bank account online about every other day. OK..sometimes twice a day... Anyway, I proceed to check and see that there is a charge for $1,073.31 from The Florida Hotel and Conference Center. Freaked out I call the hotel and come to find out that my "son" has a reservation that was made over the phone and there was a note that this was "mom's" credit card. Here are the things wrong with that:
  1. I have no son.
  2. If it was made over the Internet why would there be a note about "Mom's" credit card on the reservation.
  3. No way is my stay going to cost that amount of money.

After talking with three people, I finally get to the Manager on Duty who finally understands that I do not have a son and that possibly his employee has just committed a crime by stealing my number that I had given her over the phone. Jerry thinks its an honest mistake, like someone just transposed a number or something, but I think something is fishy. The hotel is/has returned the charge, cancelled "my son's" upcoming stay and advised me to cancel my card. So card is cancelled and I'm stuck with out my Check/Visa card until the bank can send me another one. People are trouble. Needless to say I'm not really happy about staying at their hotel for the conference. I mean they already tried to steal my money once, why should I give it to them willingly.

Comments

  1. L*I*S*A12:16 AM, May 21, 2007

    Grrrrrr, that would piss me off, too. I hope they get you a debit card pronto!

    ReplyDelete
  2. Jerry Sutton11:53 AM, May 21, 2007

    I think its either a technical error or a transposed number issue becuase its way to obvious to steal your credit card and use it at the same hotel. Its also too much of a coincidence that someone stole your credit card and used it on the same hotel you had just registered with. It just screams technical glitch which substituted your credit card information for someone elses. Even if it was a web order that doesn't prevent an error like that from happening there are any number of ways for an error like that to occur without any human interaction at all.

    ReplyDelete

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